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Tag: customer centred

Measurement Research Customer Engagement

Measuring what matters in pharma and biotech

Enjoyed part one of our Measurement Research? Have a read and download part two below. Uptake Strategies’ Senior Strategic Consultant, Vanessa Burrow and Founder, Stephanie Hall explored ‘Measuring What Matters’ in pharma and biotech.  In part two of their research they looked specifically at the Customer Experience, the journey the