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Part 3 of Customer Experience In Healthcare

The much-awaited part 3 of our 2016 Customer Experience (CX) research, ‘Are healthcare companies delivering great customer experience?’ is now available. Following parts 1 and 2 (please email if you would like to request copies), part 3 titled ‘Understanding Our Customers’ explores the qualities of a CX focused organisation and the tools utilised to aid CX based strategy.