The much-awaited part 3 of our 2016 Customer Experience (CX) research, ‘Are healthcare companies delivering great customer experience?’ is now available. Following parts 1 and 2 (please email alice.whale@uptakestrategies.com if you would like to request copies), part 3 titled ‘Understanding Our Customers’ explores the qualities of a CX focused organisation and the tools utilised to aid CX based strategy.
