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Why Are Healthcare Companies Lagging In Customer Satisfaction?

In the final instalment of our 2016 research of Customer Experience in pharmaceuticals and healthcare, we measure the current perception of customer satisfaction and experience from the viewpoint of healthcare professionals and explore ways in which this may be improved.

Our research suggests that pharma and healthcare companies are lagging in comparison with other sectors in terms of customer satisfaction, why this may be and ways in which we can combat this ever-increasing issue.


Part 4, available by contacting, also includes the top pharma / biotech companies considered to be most successful at delivering a positive customer experience. Will your company make this list?

Find out by clicking here to request your copy of Part 4: Are healthcare companies delivering great customer experience? Improving the Pharma Customer Experience.